Refund Policy

At Gazelle Glam, customer satisfaction matters to us. Because of the nature of beauty and cosmetic products, we follow strict hygiene and safety standards.

Returns

•      We do not accept returns on opened, used, or tested products.

•      Returns are accepted only if an item is damaged, defective, or incorrect upon delivery.

•      Return requests must be submitted within 48 hours of receiving your order.

Refunds

•      Refunds are issued only for approved cases (damaged, defective, or incorrect items).

•      Approved refunds are processed to the original payment method within 7–14 business days.

•      Shipping fees are non-refundable.

Exchanges

•      Exchanges are subject to product availability and approval.

•      Items must be unused, unopened, and in original packaging.

Important Notes

•      Sale items and promotional purchases are non-refundable.

•      Gazelle Glam reserves the right to refuse any return that does not meet these conditions.

For assistance, please contact us with your order number and clear photos of the issue.

Thank you for choosing Gazelle Glam — where beauty meets care.