Privacy Policy

Gazelle Glam operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the "Services"). Gazelle Glam is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details – name, address, billing and shipping address, phone number, and email address.

• Financial information – card and financial account numbers, payment information, transaction details, and payment confirmations.

• Account information – username, password, security questions, preferences, and settings.

• Transaction information – items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and past order history.

• Communications with us – information included in customer support inquiries and other messages.

• Device information – device, browser, network connection details, IP address, and other identifiers.

• Usage information – how and when you interact with or navigate the Services.

Where We Get This Information

• Directly from you – when you create an account, use the Services, or contact us.

• Automatically through the Services – via your device and through cookies and similar technologies.

• From our service providers – who help us operate the Services.

• From partners and other third parties.

How We Use Your Personal Information

• To provide, tailor, and improve the Services – process payments, fulfil orders, manage accounts, arrange shipping, handle returns and exchanges, enable reviews, and personalise your shopping experience.

• Marketing and advertising – send promotional communications and show relevant ads based on your activity, where permitted.

• Security and fraud prevention – authenticate accounts, secure payments, and detect or investigate fraudulent or unsafe activity.

• Communicating with you – respond to enquiries and provide customer support.

• Legal reasons – comply with applicable law, respond to valid legal requests, and enforce our terms and policies.

How We Disclose Personal Information

We may share personal information with third parties for legitimate purposes, including:

• Shopify and other vendors performing services on our behalf (IT, payments, analytics, support, fulfilment, and shipping).

• Business and marketing partners for advertising purposes, in line with their own privacy notices. Depending on your location, you may be able to opt out of such sharing via the data-sharing opt-out link on our website.

• Third parties when you direct or consent to disclosure (for example, to ship your order).

• Our affiliates or corporate group.

• Parties involved in a business transaction (such as a merger), or as required to comply with law, enforce our policies, or protect our rights and users.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services, including certain enhanced features built from interactions across Shopify's merchant network. Shopify's own handling of your data is described in Shopify's Consumer Privacy Policy and Privacy Portal, available on Shopify's website.

Third-Party Websites and Links

Our Services may link to third-party websites or platforms. We are not responsible for the privacy or security practices of sites we do not control, and we recommend reviewing their policies before providing any information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. Parents or guardians who believe their child has provided us information may contact us to request its deletion.

Security and Retention

No security measures are perfect or impenetrable, and information sent to us may not be secure in transit; please avoid sending sensitive information through unsecure channels. We retain personal information only as long as necessary to maintain your account, provide the Services, meet legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to opt out of the sale/sharing of information or targeted advertising. You may also manage your marketing communication preferences via the unsubscribe link in our emails. EEA/UK residents may additionally have rights to object to or restrict processing and to withdraw consent. To exercise any of these rights, use the contact details below; we may need to verify your identity first.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where we transfer information out of the EEA or UK, we rely on recognised safeguards such as Standard Contractual Clauses, unless the destination country is deemed to offer an adequate level of protection.