Refund policy

At Gazelle Glam, customer satisfaction is important to us. Due to the nature of beauty and cosmetic products, we follow strict hygiene and safety standards.

Returns

  • We do not accept returns on opened, used, or tested products.

  • Returns are only accepted if the item is damaged, defective, or incorrect upon delivery.

  • Any return request must be submitted within 48 hours of receiving your order.

Refunds

  • Refunds are issued only for approved cases (damaged, defective, or incorrect items).

  • Once approved, refunds will be processed to the original payment method within 7–14 business days.

  • Shipping fees are non-refundable.

Exchange

  • Exchanges are subject to product availability and approval.

  • Items must be unused, unopened, and in original packaging.

Important Notes

  • Sale items and promotional purchases are non-refundable.

  • We reserve the right to refuse any return that does not meet our policy conditions.

For assistance, please contact us with your order number and clear photos of the issue.

✨ Thank you for choosing Gazelle Glam — where beauty meets care.